Resident Service Coordinators (RSCs) are an integral part of the management team within multi-family rental housing complexes in addressing the needs and difficulties of residents that can jeopardize their tenancy. They promote effective partnerships among housing providers, property managers and service providers to improve a project’s financial viability/stability, benefiting current and future residents and ultimately, the community at large.

RSCs are usually the management company’s main link to the larger community in which a complex is located. They support efforts that enhance a resident’s quality of life and build healthy communities through the active participation and cooperation of on-site management, neighborhood agencies and residents. The RSC’s ability to work with community agencies on behalf of the residents can go a long way in enhancing good will and the position of the complex as a resource in the community rather than as a drain on community resources.

Technical assistance in establishing an RSC program or in integrating policies and procedures into an existing program is available for New Hampshire Housing financed/administered properties by contacting the Authority’s Housing Services Program staff. 

HUD fillable Service Coordinators Semi-Annual Performance Report. The Free Nuance Reader is required to fill and save form data.

Resident Service Coordinator Manual (pdf)

Resident Service Coordinator Manual (MS Word)